All products come with a 30 day money back guarantee!
 
If you would like to return your Mede8er, please follow the process below :
 
1. Contact our customer service department on 011 202 8160 or e-mail sales@sanjielectronics.co.za
    to obtain a return authorisation form.
 
2. All products must be returned in good condition and undamaged, in original packaging,
    and with all accessories to ensure a full credit. We reserve the right to refuse a refund request
    if it does not comply with this policy.
 
3. Delivery fees will not be refunded.
 
4. All return shipping charges are for the account of the returner and must be pre-paid.
    We recommend using a reliable courier company to ensure your parcel does not get stolen.
 
5. You must take insurance on any products returned and that you keep your
     return tracking number in order to ensure that the package does not get lost.
     WE ARE NOT RESPONSIBLE TO REFUND YOU IF YOUR PARCEL GETS STOLEN AND YOU
     DID NOT TAKE INSURANCE.
 
6. You can expect a refund in the same form of your payment originally used for purchase
     within 7-10 working days of us receiving your returned product. If you paid by bank deposit
     or EFT, please include your banking details so that we can refund you via an EFT transfer.
 
7. If you do not comply with the above procedure, we reserve the right to refuse a refund.